
At IMW, we love AI. We use it. We teach it. We build with it. But its real power shows up when it’s paired with people. That’s where one plus one equals three — the intelligence of the system meeting the instincts of the human.
AI is a phenomenal assistant. It can track timelines, predict delays, organize notes, and send reminders before anyone even asks. It can tell you who’s overdue, which materials are late, and where your budget’s creeping up. For builders and brand leaders who already feel underwater, that’s no small thing. AI lifts the weight of the repetitive work — the reminders, the updates, the tracking — and gives back hours of headspace.
But that’s not project management. That’s task management. And while AI can run the plan, it can’t run the people.
Project management lives in the gray areas, where emotions, priorities, and realities collide.
That’s where Courtney Wingate comes in. Courtney is IMW’s in-house pinch hitter for implementation and project systems — the one who turns strategy into motion and keeps complex projects moving forward. She’s seen it all: a new build where trades are stepping on each other’s timelines, a renovation with a client who keeps changing scope midstream, a rollout where deadlines outpace decisions. AI can surface the conflicts. It can’t resolve them. It doesn’t know when a foreman’s frustration isn’t about logistics but about safety, or when a subcontractor isn’t being difficult but is just protecting his crew and his schedule.
The work of a good PM is reading the room while steering the plan. It’s managing change, conflict, and alignment all at once. AI doesn’t yet know how to look someone in the eye and say, “I get it, but here’s what’s going to work.”
That’s not to say the tech has no place. In fact, it’s often the secret weapon. Courtney uses AI tools to organize communication threads, summarize site meeting notes, and build smarter templates that keep everyone on the same page. For a CRM rollout or a new workflow build, AI can handle the heavy lifting — tagging data, tracking dependencies, suggesting sequences — while she focuses on the human layer: training, adoption, and stakeholder buy-in.
That’s the sweet spot. Smart systems run by someone who knows how to use them and how to navigate people. AI clears the noise. A strong project manager turns that clarity into momentum.
At IMW, we believe the future of project management isn’t automation, it’s amplification. Pair great tech with great people, and projects move faster, smoother, and with less chaos.
If your team could use that kind of lift, we can help. Courtney Wingate is part of our in-house roster, available for implementation projects, system builds, and hands-on project management support.
November 12, 2025
IMW Group, 2025.
Built by MVW
IMW Group, a Consultancy by Charlotte Mustard
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